For School Districts

Managed PowerSchool SIS services for district operations.

Extend your district’s PowerSchool SIS team with support, day-to-day administration, reports and extracts, plugins, data-quality monitoring, state reporting readiness, approved automation, and vetted professionals—delivered directly or through a configured regional partner.

Explore PowerSchool SIS services See Pricing

What districts use PSUG.pro for

Get answers fast

Instant help with PowerSchool SIS setup, reporting, troubleshooting, permissions, workflows, and best practices.

2,500 monthly PSUG Credits

Pro credits cover agents, workflows, and SIS support tickets. AI questions are unlimited for ordinary district use. Unused included credits expire three months after each grant.

Ticket management included

Every request becomes a tracked ticket. Agents prepare the work, Pros deliver scoped projects, and authorized staff stay in control.

Services available in the district workspace

One portal for every PowerSchool request.

Staff describe what they need once. On Pro and Advisor, the SIS Assistant and Report Builder agents pick up the work. Agent work uses PSUG Credits. Projects we expect to take more than an hour are often scoped and priced before they start.

app.psug.pro/requests

Hover a highlight to see how PSUG.pro routes each request to Pros, partners, or support.

Pro includes 2,500 monthly PSUG Credits.

Those credits cover agents, workflows, and a support ticket with the SIS Assistant. AI questions are unlimited for ordinary district use. Projects we expect to take more than an hour are often scoped and priced separately.

2,500 credits every monthExpire three months after grant

How PSUG Credits work.

Agents, workflows, and SIS support tickets use PSUG Credits. AI questions on Pro and Advisor are unlimited for ordinary district use.

Agents, workflows, and SIS support

That work uses PSUG Credits. AI questions on Pro and Advisor are unlimited.

Usage varies by model

Credits depend on the model and the amount and type of information processed.

Included credits expire

Unused included credits expire three months after each monthly grant.

People stay in control

A support ticket with the assigned agent uses PSUG Credits. Projects we expect to take more than an hour are often scoped and priced in USD. Sensitive SIS actions require authorization.

Unused included credits expire three months after they are granted. Purchased credits are used after included credits and remain available while your subscription stays active.

SIS Assistant · Pro and Advisor · uses credits

Your SIS Assistant, ready in chat.

Chat with the SIS Assistant from the Agents workspace whenever your team needs PowerSchool help, and hand the conversation to people when it needs a person.

Authorized staff open a ticket and talk with the SIS Assistant. That work uses PSUG Credits. When the district enables it, the agent can work in the SIS. Projects we expect to take more than an hour are often scoped and priced before they start.

Agent chat

Chat with the SIS Assistant or Report Builder

Your service team

Send a chat to your assigned service team

Requests

Turn any Ask conversation into a tracked request

Included agents, and what is planned

Pro and Advisor both include the SIS Assistant and the Report Builder. The other agents shown here are planned and not included in any plan yet. Agent work uses monthly credits.

SIS Assistant

Day-to-day SIS support

Helps organize requests, answer common SIS questions, track tickets, prepare scoped work, and route issues to the right expert.

Answers PowerSchool SIS questions
Organizes incoming support requests
Tracks ticket status
Routes work to Pros or authorized staff

Included with Pro and Advisor · uses monthly credits

Agents can monitor, summarize, prepare tickets, and alert staff. Authorized humans stay in control of sensitive actions.

Pro also includes the tools to keep work moving.

Pro Marketplace

Templates, reports, workflow recipes, cleanup packs, monitoring playbooks, and SIS utilities built for district operations.

Hosted automation environment

Run scheduled checks, data extracts, approval workflows, and monitoring tasks without standing up your own automation server.

Hosted by k-12.cloud

Hosted SIS training server

A hosted place to test, train, and try SIS workflows more safely — so your team can practice before touching production.

Advisor plan

How paid district support works

Paid plans include a support ticket with an assigned SIS agent. On Pro and Advisor, that agent is the SIS Assistant, and the Report Builder handles PowerSchool object reports. Agent work uses PSUG Credits. When the district enables SIS access for support, the agent can work in that environment. Work we expect to take more than an hour is often scoped and priced before it starts. If the issue belongs with PowerSchool Support, we help manage that escalation. PSUG.pro platform issues stay included until resolved.

Uses credits

SIS support

Authorized district staff open a ticket and talk with an assigned agent. On Pro and Advisor, that agent is the SIS Assistant, and the Report Builder handles PowerSchool object reports. That agent work uses PSUG Credits. When the district enables SIS access for support, the agent can work in the district SIS.

A ticket conversation with the assigned agent
Pro and Advisor include the SIS Assistant and the Report Builder
Agent work uses PSUG Credits
SIS access for that agent when the district enables it through support
Help managing a PowerSchool Support case when that is the right path

Uses credits

PowerSchool Support escalation

When an issue belongs with the district’s PowerSchool support entitlement, the assigned agent helps manage that case. That assistance uses PSUG Credits. It does not replace the district’s PowerSchool agreement.

Prepare the PowerSchool support case when the district authorizes it
Document reproduction steps and diagnostics
Track the case and keep authorized staff informed
Help the district submit the case when PSUG.pro cannot submit it directly

Scoped when longer

Longer projects

Common SIS services are available and use PSUG Credits. When we expect a project to take more than an hour, we often send a scope and price and start that project only after the district approves it.

Custom reports, extracts, plugins, and admin tools
Configuration projects and data remediation
Migrations and new integrations or workflows
Other projects we expect to take more than an hour

What this does and does not include

SIS agent work, including a support ticket, uses PSUG Credits.
On Pro and Advisor, the included agents are the SIS Assistant and the Report Builder.
When the district enables it, the assigned agent can work in the district SIS.
Work we expect to take more than an hour is often scoped and priced before it starts.
PSUG.pro platform issues — account, billing, login, and defects in PSUG.pro — stay included until resolved and do not use this project rule.
PSUG.pro is not PowerSchool's authorized support provider. PowerSchool controls its own response times, decisions, fixes, and service levels.

Advisor also includes Designated SIS Advisor, Monthly SIS operations review, Ongoing guidance.

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Free

For SIS questions and exploration

100 AI questions per month
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Ask for free. Upgrade when there’s real work to do.

PSUG.pro gives districts a simple path from SIS questions to a managed SIS operations team — automation, agents, and designated advisors — without starting from scratch every time.