Managed PowerSchool SIS services for district operations.
Extend your district’s PowerSchool SIS team with support, day-to-day administration, reports and extracts, plugins, data-quality monitoring, state reporting readiness, approved automation, and vetted professionals—delivered directly or through a configured regional partner.
What districts use PSUG.pro for
Services available in the district workspace
- PowerSchool SIS support
- Day-to-day SIS administration
- Reports and extracts
- Plugins and admin tools
- Data cleanup and data-quality monitoring
- State reporting readiness and validation
- Technical-update monitoring
- Server-health monitoring where enabled
- Workflow automation
- Vetted expert services
- Regional-partner delivery where configured
One portal for every PowerSchool request.
Staff describe what they need once. PSUG.pro investigates first, helps manage PowerSchool Support escalation when that is the right path, and quotes substantial project work before any billable work begins.
Hover a highlight to see how PSUG.pro routes each request to Pros, partners, or support.
Pro includes monthly PSUG Credits for AI usage.
Every Pro district gets 2,500 monthly PSUG Credits — a normalized measure of AI usage across Ask, Agents, and AI-enabled workflows. Included PSUG.pro Support does not consume credits. Substantial project work is quoted separately.
How PSUG Credits work.
PSUG Credits are a normalized measure of AI usage across different models. Your team stays in the loop.
Use Ask, Agents, or workflows
AI usage across PSUG.pro is measured in PSUG Credits.
Usage varies by model
Credits depend on the model and the amount and type of information processed.
Included credits expire
Unused included credits expire three months after each monthly grant.
People stay in control
Included PSUG.pro Support investigates first. Substantial professional-services work is quoted in USD. Sensitive SIS actions require authorization.
Unused included credits expire three months after they are granted. Purchased credits are used after included credits and remain available while your subscription stays active.
A dedicated SIS Assistant Agent, on call 24/7.
Reach a dedicated SIS Assistant Agent by phone, email, or chat whenever your team needs PowerSchool help — day or night.
Included PSUG.pro Support investigates first. If the issue belongs with PowerSchool Support, we help manage that escalation. Substantial project work is quoted before any billable work begins.
Phone
Call for live SIS help
Send details and attachments
Chat
Message anytime, 24/7
Agents your district can enable
Pro includes the SIS Assistant Agent. Advisor adds the full SIS Agent Team with specialized roles. Enabled agents use monthly credits.
SIS Assistant Agent
Day-to-day SIS support
Helps organize requests, answer common SIS questions, track tickets, prepare scoped work, and route issues to the right expert.
- Answers PowerSchool SIS questions
- Organizes incoming support requests
- Tracks ticket status
- Routes work to Pros or authorized staff
Agents can monitor, summarize, prepare tickets, and alert staff. Authorized humans stay in control of sensitive actions.
Pro also includes the tools to keep work moving.
How paid district support works
Start with PSUG.pro. We investigate the issue first and resolve it through our agents, workflows, and experts when we can. If the issue belongs with PowerSchool Support, we'll help manage that escalation. If it requires a separate professional-services project, we'll identify that clearly and provide a scope and price before any billable work begins.
Included
PSUG.pro Support
Paid district subscriptions include unlimited issue submission and initial triage. We investigate first and stay with the issue through resolution when we can.
- Unlimited issue submission and initial triage
- Agent and workflow investigation
- Diagnostics and troubleshooting
- Human expert escalation when needed
- Reasonable configuration corrections and small remediation
- Up to approximately 60 minutes of hands-on human expert resolution effort per distinct SIS support issue
Included
PowerSchool Support Escalation
If an issue cannot reasonably be resolved within normal PSUG.pro Support and appears covered by the district's existing PowerSchool support entitlement, we escalate rather than convert it into billable consulting.
- Prepare and submit the PowerSchool support case when authorized and permitted
- Document reproduction steps and diagnostics
- Communicate with PowerSchool Support and track the case
- Coordinate information requests and review responses
- Help validate resolution and keep the district informed
- If we cannot submit on the district's behalf, prepare the case for district submission and continue helping manage it
Quoted
Scoped Professional Services
Use when substantial work is required that is neither normal included support nor reasonably covered by PowerSchool Support. No billable scoped work begins until the district explicitly approves the scope and price.
- Custom development and custom plugins
- Major configuration projects and significant data remediation
- Migrations and major new integrations or workflows
- Other substantial deliverables that need a defined project
What this does and does not include
- The approximately 60-minute guideline applies to hands-on SIS operational support, not PSUG.pro platform failures.
- PSUG.pro platform incidents remain included until resolved, regardless of time required.
- Related requests arising from the same underlying issue may be treated as one distinct support issue.
- Diagnosis and triage are included. Districts are not charged simply to determine what is wrong or whether PowerSchool escalation is appropriate.
- PSUG.pro is not PowerSchool's authorized support provider. PowerSchool controls its own response times, decisions, fixes, and service levels.
Advisor also includes designated sis advisor, monthly sis operations review, normal advisor escalations, ongoing guidance.
Start free. Upgrade when your district needs automation and work delivered.
- 100 AI questions per month
- Search the knowledge base
- Use the community forum
- Browse the Marketplace
- Find vetted Pros
- 2,500 monthly PSUG Credits
- Workflows — build, schedule, run, and review automations
- 1 included k-12.cloud automation environmentk-12.cloud
- SIS Assistant Agent
- Included PSUG.pro Support
- Pro Marketplace access
- Ticket and work-request management
- Priority access to vetted Pros
- Everything in Pro, including one automation environment
- 7,500 monthly PSUG Credits
- Full SIS Agent Team — reporting, updates, server health, and data quality
- Designated SIS Advisor
- Administrator-controlled SIS permissions
- Guided configuration
- Monthly SIS operations review
- Quarterly review
Support many districts? PSUG.pro also offers a regional partner model for IUs, consortia, BOCES, and support centers.
Explore partner benefitsAsk for free. Upgrade when there’s real work to do.
PSUG.pro gives districts a simple path from SIS questions to a managed SIS operations team — automation, agents, and designated advisors — without starting from scratch every time.