District Master Service Agreement

Last updated: October 7, 2026

1. Purpose and parties

This District Master Service Agreement ("MSA") supplies the general terms between PSUG.pro and a school district, charter school, or similar educational organization ("District") for access to the PSUG.pro platform and related support. A statement of work may call that party "Client." That party is the District under this MSA.

A District executes this MSA by signing a statement of work or order form that incorporates https://psug.pro/district-msa. The version is the page as of the date stated in that document, or the version posted on the day of signature if no date is stated.

A signed statement of work or order form controls that engagement's scope, schedule, fees, and any term it expressly changes. This MSA supplies the general terms. The Terms of Service govern use of the psug.pro service. If a general term in this MSA conflicts with a signed statement of work, the statement of work controls for that engagement. Then this MSA. Then the Terms of Service.

PSUG.pro is not affiliated with, endorsed by, or sponsored by PowerSchool Group LLC, and is not PowerSchool's authorized support provider.

Free accounts include 100 AI questions per month. Pro and Advisor include unlimited AI questions for ordinary district use. We may slow, pause, or limit questions that are excessive, automated, resold, or otherwise outside ordinary use of the Service.

2. Included PSUG.pro Support

Authorized district staff open a ticket and talk with an assigned agent. On Pro and Advisor, that agent is the SIS Assistant, and the Report Builder handles PowerSchool object reports. That agent work uses PSUG Credits. When the district enables SIS access for support, the agent can work in the district SIS.

  • A ticket conversation with the assigned agent
  • Pro and Advisor include the SIS Assistant and the Report Builder
  • Agent work uses PSUG Credits
  • SIS access for that agent when the district enables it through support
  • Help managing a PowerSchool Support case when that is the right path

Agent work draws PSUG Credits as it runs. When PSUG.pro expects a project to take more than an hour, it often sends a scope and price and does not start that project until the District approves it.

When the District enables SIS access for support, the assigned agent may work in that SIS environment. On Pro and Advisor, the included agents are the SIS Assistant and the Report Builder.

PSUG.pro platform incidents — including account, billing, login, and defects in PSUG.pro or included PSUG.pro-hosted automation environments — remain included until resolved and do not use PSUG Credits.

3. PowerSchool Support Escalation

When an issue belongs with the district’s PowerSchool support entitlement, the assigned agent helps manage that case. That assistance uses PSUG Credits. It does not replace the district’s PowerSchool agreement.

  • Prepare the PowerSchool support case when the district authorizes it
  • Document reproduction steps and diagnostics
  • Track the case and keep authorized staff informed
  • Help the district submit the case when PSUG.pro cannot submit it directly

The District is responsible for maintaining its own PowerSchool support agreement or other applicable PowerSchool support entitlement. PSUG.pro will not access District or vendor support accounts, or submit cases on the District's behalf, unless the District has provided the required authorization and such access is permitted.

PowerSchool controls its own response times, decisions, fixes, and service levels. PSUG.pro cannot guarantee PowerSchool's resolution or timing. Helping manage an escalation does not make PSUG.pro a substitute for the District's PowerSchool support entitlement.

4. Scoped professional services

Common SIS services are available and use PSUG Credits. When we expect a project to take more than an hour, we often send a scope and price and start that project only after the district approves it.

  • Custom reports, extracts, plugins, and admin tools
  • Configuration projects and data remediation
  • Migrations and new integrations or workflows
  • Other projects we expect to take more than an hour

A separate project price is charged only after the District approves a scope. Ticket and ordinary agent work still draw PSUG Credits as they run. When a signed statement of work states the price for a body of work, that work is billed only as the statement of work says and does not also draw PSUG Credits. Work outside that statement of work still uses credits. PSUG.pro does not start a project it expects to take more than an hour until that approval is in place.

5. Advisor subscriptions

If the District purchases Advisor, the subscription also includes the following, in addition to the support model above: Designated SIS Advisor; Monthly SIS operations review; Ongoing guidance. Those Advisor services remain subject to the same distinction among included support, PowerSchool escalation, and separately quoted scoped work.

6. Customer-facing operating summary

Paid plans include a support ticket with an assigned SIS agent. On Pro and Advisor, that agent is the SIS Assistant, and the Report Builder handles PowerSchool object reports. Agent work uses PSUG Credits. When the district enables SIS access for support, the agent can work in that environment. Work we expect to take more than an hour is often scoped and priced before it starts. If the issue belongs with PowerSchool Support, we help manage that escalation. PSUG.pro platform issues stay included until resolved.

  • SIS agent work, including a support ticket, uses PSUG Credits.
  • On Pro and Advisor, the included agents are the SIS Assistant and the Report Builder.
  • When the district enables it, the assigned agent can work in the district SIS.
  • Work we expect to take more than an hour is often scoped and priced before it starts.
  • PSUG.pro platform issues — account, billing, login, and defects in PSUG.pro — stay included until resolved and do not use this project rule.
  • PSUG.pro is not PowerSchool's authorized support provider. PowerSchool controls its own response times, decisions, fixes, and service levels.

7. Student and staff data

The District does not submit student or staff personally identifiable information to the psug.pro service unless a separate written agreement expressly permits it. A signed statement of work may permit PSUG.pro to access, view, and process that data, including production data, only inside the District's environment and only to perform that statement of work. That statement of work is the separate written agreement. PSUG.pro does not copy production student data onto the psug.pro service unless the statement of work says so.

8. Fees

Rates, hour counts, and invoice timing are in the statement of work. If it is silent, invoices are due net 15 from the invoice date. Unpaid amounts may accrue interest at 1.5% per month or the maximum the law allows, whichever is lower. PSUG.pro may suspend the unpaid engagement after notice. The District pays for work performed through suspension or termination.

9. Confidentiality

Each party keeps the other's non-public information confidential and uses it only to perform the engagement. Student and staff data is confidential. The obligation survives the engagement.

10. Data access and security

PSUG.pro accesses District systems only as the statement of work and the District's authorization allow, and only through people doing that work. Credentials are not reused for another district or for the public service. The District remains responsible for its own systems, network, PowerSchool licenses, and production environment. PSUG.pro uses reasonable safeguards for District data it actually holds.

11. Deliverables

The District owns deliverables created for it under a statement of work and paid for, including scripts, configuration, and documentation for its environment. PSUG.pro keeps its pre-existing platform, agents, tools, and general methods. No resale right is included unless the statement of work grants one.

12. Warranties

Professional services are performed in a professional manner. PSUG.pro does not warrant PowerSchool's software, licenses, or vendor support, and is not PowerSchool's authorized support provider.

13. Indemnity

Each party indemnifies the other against third-party claims arising from the indemnifying party's negligence, willful misconduct, or breach of the agreement.

14. Limitation of liability

Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, except for fees owed, a breach of confidentiality, or misuse of student or staff data. Each party's total liability under a statement of work is capped at the fees paid under that statement of work during the twelve months before the claim.

15. Suspension and termination

Either party may terminate a statement of work if a material breach is not cured within 30 days after written notice. The District pays for work performed through the effective date. Ending a statement of work does not cancel a PSUG.pro subscription.

16. Disputes and governing law

The parties will try to resolve a dispute in good faith. Pennsylvania law governs, without conflict-of-law rules. The state and federal courts in Pennsylvania are the forum.

17. Contact

Questions about this MSA may be sent to legal@psug.pro.