How It Works
AI first, human when needed
psug.pro combines AI-powered instant answers with access to vetted human experts. Most questions are resolved by AI in seconds. When you need a human touch, our Pros are ready to help.
Three ways to get help
The complete workflow
From question to resolution, here's exactly how psug.pro works
Ask your question
Start by typing your PowerSchool SIS question. Be specific about what you're trying to accomplish.
- Describe the module or feature you're working with
- Include any error messages you're seeing
- Explain what you've already tried
- Never include student or staff PII
"How do I configure grade calculation to exclude certain assignment categories from the final grade?"
AI analyzes and responds
Our AI searches public PowerSchool knowledge and generates a step-by-step response.
- Searches official documentation and community knowledge
- Provides clear, numbered steps
- Asks clarifying questions when needed
- Flags uncertainty and potential risks
The AI provides configuration steps with screenshots references and warns about potential impacts on existing grades.
Rate and resolve
Mark whether the answer solved your problem or if you need more help.
- Mark as 'Solved' if the answer worked
- Request clarification if something's unclear
- Escalate to a Pro if you need human judgment
- Your feedback improves future answers
Most questions are resolved at this step—AI handles the common cases quickly and accurately.
Pro escalation (if needed)
For complex cases, escalate to a vetted PowerSchool Pro who can provide expert guidance.
- Pros are experienced PowerSchool professionals
- They see sanitized context from your conversation
- SLA-backed response times for paid plans
- Can request clarification if needed
A Pro reviews your specific situation and provides customized guidance based on years of experience.
Contribute to knowledge
With your consent, your resolved Q&A can help others facing the same challenge.
- Opt-in consent workflow
- Automatic de-identification and sanitization
- Preview before publishing
- Help build the community knowledge base
Your question about grade calculations becomes a searchable resource for other districts.
Important: Never share PII
psug.pro has a strict zero-PII policy. Never include student names, IDs, dates of birth, addresses, or any other personally identifiable information in your questions. Our system automatically detects and redacts PII, but please avoid sharing it in the first place.
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