Privacy Policy

Last updated: January 2026

Introduction

psug.pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Zero PII Policy

We have a strict zero-PII policy regarding student and staff data. We do not collect, store, process, or transmit any personally identifiable information (PII) about students or school staff. Our service is designed to provide technical guidance without requiring access to sensitive data.

Our system automatically scans for and redacts any PII that may be accidentally included in questions or content. This includes but is not limited to:

  • Student names and IDs
  • Dates of birth
  • Addresses and phone numbers
  • Email addresses
  • Social Security Numbers
  • Other sensitive identifiers

Information We Collect

Account Information

When you create an account, we collect:

  • Email address (for authentication and communication)
  • Name (for personalization)
  • Organization/district name (for account management)
  • Role/title (optional, for better service)

Usage Information

We collect information about how you use our service:

  • Questions asked (sanitized of any PII)
  • Search queries
  • Feature usage patterns
  • Feedback and ratings

Technical Information

We automatically collect certain technical information:

  • IP address (for security and rate limiting)
  • Browser type and version
  • Device information
  • Access times and dates

How We Use Your Information

We use the information we collect to:

  • Provide and maintain our service
  • Process and respond to your questions
  • Improve our AI and service quality
  • Communicate with you about your account
  • Enforce our terms and policies
  • Protect against fraud and abuse

Information Sharing

We do not sell your personal information. We may share information:

  • With Pros (vetted experts) when you escalate a question (sanitized content only)
  • With service providers who assist in operating our service
  • When required by law or to protect our rights
  • With your consent (e.g., publishing to knowledge base)

Knowledge Base Publishing

With your explicit consent, resolved Q&A may be published to our knowledge base to help other users. Before publishing:

  • Content is automatically de-identified and sanitized
  • You can preview the sanitized version
  • You can decline to publish
  • Published content can be removed upon request

Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments.

Data Retention

We retain your account information for as long as your account is active. Question history and usage data may be retained for service improvement purposes. You can request deletion of your data at any time.

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your account and data
  • Export your data
  • Opt out of non-essential communications

Children's Privacy

Our service is intended for use by school district staff and professionals. We do not knowingly collect information from children under 13. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@psug.pro