Terms of Service

Last updated: August 26, 2026

Paid-district support, PowerSchool escalation, and scoped professional services are also described in the District Master Service Agreement.

Agreement to Terms

By accessing or using psug.pro ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

Description of Service

PSUG.pro is a PowerSchool SIS services and managed-operations platform for U.S. school districts and regional service providers. The Service provides:

  • PowerSchool SIS support, administration, and related operational services
  • SIS-aware agents, approved workflow automation, and a district workspace
  • AI-powered answers to technical questions, within published plan limits
  • Access to a community knowledge base and a Pro Forum for approved Pros
  • For paid district subscriptions, included PSUG.pro Support, assistance with PowerSchool Support escalation when appropriate, and separately quoted scoped professional services
  • Delivery directly by PSUG.pro or through a configured regional partner, without replacing PowerSchool's official support entitlement

Non-Affiliation Disclaimer

psug.pro is not affiliated with, endorsed by, or sponsored by PowerSchool Group LLC.PowerSchool® is a registered trademark of PowerSchool Group LLC. We provide guidance based on publicly available information and community knowledge. PSUG.pro is not PowerSchool's authorized support provider. PowerSchool controls its own support entitlements, response times, decisions, fixes, and service levels.

Account Registration

To use certain features of the Service, you must register for an account. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Promptly update any changes to your information
  • Accept responsibility for all activities under your account

Acceptable Use

You agree not to:

  • Share personally identifiable information (PII) about students or staff
  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorized access to the Service
  • Interfere with or disrupt the Service
  • Share your account credentials with others
  • Use automated systems to access the Service without permission
  • Post spam, malicious content, or misleading information

Privacy and Data

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to our collection and use of data as described in the Privacy Policy.

Zero PII Policy: You must not share any personally identifiable information about students or staff when using the Service. Our system automatically detects and redacts PII, but you are responsible for avoiding sharing it in the first place.

Intellectual Property

The Service and its original content, features, and functionality are owned by psug.pro and are protected by international copyright, trademark, and other intellectual property laws.

Content you submit to the Service remains yours. By submitting content, you grant us a license to use, modify, and display that content in connection with the Service. If you consent to publish content to the knowledge base, you grant us a perpetual license to use that de-identified content.

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. We do not warrant that:

  • The Service will be uninterrupted or error-free
  • Answers provided will be accurate, complete, or suitable for your specific situation
  • The Service will meet your specific requirements

Important: psug.pro provides general technical guidance. Always verify information and test changes in a non-production environment before implementing in your live PowerSchool instance. We are not responsible for any issues arising from following guidance provided through the Service.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PSUG.PRO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Indemnification

You agree to indemnify and hold harmless psug.pro and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of the Service or violation of these Terms.

Subscription and Payment

Certain features require a paid subscription. By subscribing, you agree to pay the applicable fees. Subscriptions automatically renew unless cancelled. Refunds are provided in accordance with our refund policy. A purchased PSUG Credit pack may be refunded in full within 14 days only if none of that pack has been used. Partially used packs are non-refundable. Included credits are non-refundable and have no cash value.

Included Support and Professional Services

This section describes the human-support model for paid district subscriptions. The District Master Service Agreement contains the same service boundary.

Start with PSUG.pro. We investigate the issue first and resolve it through our agents, workflows, and experts when we can. If the issue belongs with PowerSchool Support, we will help manage that escalation. If it requires a separate professional-services project, we will identify that clearly and provide a scope and price before any billable work begins.

Included PSUG.pro Support

Paid district subscriptions include unlimited issue submission and initial triage; agent and workflow investigation; diagnostics and troubleshooting; human expert escalation when needed; and reasonable configuration corrections and small remediation. PSUG.pro may apply up to approximately 60 minutes of hands-on human expert resolution effort per distinct SIS support issue. That guideline applies to hands-on SIS operational support. It is not a prepaid hour bank and is not "one hour of support."

Related requests arising from the same underlying issue may be treated as one distinct support issue. Diagnosis and triage are included. You will not be charged solely to determine what is wrong or whether PowerSchool escalation is appropriate.

PSUG.pro platform incidents, including account, billing, login, and defects in PSUG.pro or included PSUG.pro-hosted environments, remain included until resolved, regardless of time required. The 60-minute guideline does not apply to those platform incidents.

PowerSchool Support Escalation

If an issue cannot reasonably be resolved within normal PSUG.pro Support and appears covered by your existing PowerSchool support entitlement, PSUG.pro should escalate rather than convert the work into billable consulting. Where you authorize it and it is permitted, PSUG.pro may prepare and submit the PowerSchool support case, document reproduction steps and diagnostics, communicate with PowerSchool Support, track the case, coordinate information requests, review responses, help validate resolution, and keep you informed. If PSUG.pro cannot submit on your behalf, we will prepare the case for your submission and continue helping manage it.

You are responsible for maintaining your own PowerSchool support agreement or other applicable PowerSchool support entitlement. PSUG.pro will not access District or vendor support accounts, or submit cases on your behalf, without the required authorization. PowerSchool controls its own response times, decisions, fixes, and service levels. PSUG.pro cannot guarantee PowerSchool's resolution or timing.

Scoped professional services

Substantial work that is neither normal included support nor reasonably covered by PowerSchool Support — including custom development, major configuration projects, significant data remediation, migrations, major new integrations or workflows, custom plugins, and other substantial deliverables — is outside the subscription unless an order form or statement of work expressly includes it. No separately billable scoped work begins until you explicitly approve the scope and price. PSUG.pro will not surprise bill included support, diagnosis, triage, or PowerSchool escalation assistance.

Advisor subscriptions

Advisor also includes a designated SIS Advisor, a monthly SIS operations review, normal Advisor escalations, and ongoing guidance, subject to the same distinction among included support, PowerSchool escalation, and separately quoted scoped work.

Marketplace Provider Terms (Pros and Partners)

If you publish or sell services, assets, workflows, plugins, apps, retainers, or other offerings through the marketplace, you are solely responsible for the legality, ownership, and compliance of your listing content and delivery.

  • You represent and warrant that your listings, files, code, media, and service deliverables are not stolen, infringing, unlawful, deceptive, or in violation of any contract or third-party rights.
  • You are responsible for all required licenses, permissions, disclosures, and legal/regulatory compliance related to your offerings and customer engagements.
  • You must provide clear and accurate scope, prerequisites, pricing, renewal terms, exclusions, and delivery expectations before making an offering available for purchase.
  • A platform fee of 30% applies to gross marketplace revenue for listings and services sold through psug.pro, including one-time and recurring charges, unless a separate written agreement states otherwise.
  • Payouts are issued according to the provider payout schedule after payment clearance and are subject to reserves, refunds, disputes/chargebacks, tax documentation requirements, and compliance review.

We may suspend, remove, or restrict any listing or provider account at our discretion for policy violations, legal risk, customer safety concerns, fraud prevention, or unresolved disputes.

Termination

We may terminate or suspend your account at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page. Your continued use of the Service after changes constitutes acceptance of the new Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

Contact Us

If you have questions about these Terms, please contact us at:

Email: legal@psug.pro