Terms of Service

Last updated: January 2026

Agreement to Terms

By accessing or using psug.pro ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

Description of Service

psug.pro is a technical support companion for PowerSchool SIS users. The Service provides:

  • AI-powered answers to technical questions
  • Access to a community knowledge base
  • Forum for community discussion
  • Escalation to human experts (paid feature)

Non-Affiliation Disclaimer

psug.pro is not affiliated with, endorsed by, or sponsored by PowerSchool Group LLC.PowerSchool® is a registered trademark of PowerSchool Group LLC. We provide guidance based on publicly available information and community knowledge. For official support, contact PowerSchool directly.

Account Registration

To use certain features of the Service, you must register for an account. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Promptly update any changes to your information
  • Accept responsibility for all activities under your account

Acceptable Use

You agree not to:

  • Share personally identifiable information (PII) about students or staff
  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorized access to the Service
  • Interfere with or disrupt the Service
  • Share your account credentials with others
  • Use automated systems to access the Service without permission
  • Post spam, malicious content, or misleading information

Privacy and Data

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to our collection and use of data as described in the Privacy Policy.

Zero PII Policy: You must not share any personally identifiable information about students or staff when using the Service. Our system automatically detects and redacts PII, but you are responsible for avoiding sharing it in the first place.

Intellectual Property

The Service and its original content, features, and functionality are owned by psug.pro and are protected by international copyright, trademark, and other intellectual property laws.

Content you submit to the Service remains yours. By submitting content, you grant us a license to use, modify, and display that content in connection with the Service. If you consent to publish content to the knowledge base, you grant us a perpetual license to use that de-identified content.

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. We do not warrant that:

  • The Service will be uninterrupted or error-free
  • Answers provided will be accurate, complete, or suitable for your specific situation
  • The Service will meet your specific requirements

Important: psug.pro provides general technical guidance. Always verify information and test changes in a non-production environment before implementing in your live PowerSchool instance. We are not responsible for any issues arising from following guidance provided through the Service.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PSUG.PRO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Indemnification

You agree to indemnify and hold harmless psug.pro and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of the Service or violation of these Terms.

Subscription and Payment

Certain features require a paid subscription. By subscribing, you agree to pay the applicable fees. Subscriptions automatically renew unless cancelled. Refunds are provided in accordance with our refund policy.

Termination

We may terminate or suspend your account at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page. Your continued use of the Service after changes constitutes acceptance of the new Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

Contact Us

If you have questions about these Terms, please contact us at:

Email: legal@psug.pro