Terms of Service

Last updated: October 7, 2026

Paid-district support, PowerSchool escalation, and scoped professional services are also described in the District Master Service Agreement.

Agreement to Terms

By accessing or using psug.pro ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

Description of Service

PSUG.pro is a PowerSchool SIS services and managed-operations platform for U.S. school districts and regional service providers. The Service provides:

  • PowerSchool SIS support, administration, and related operational services
  • SIS-aware agents, approved workflow automation, and a district workspace
  • AI-powered answers to technical questions, as described in the AI Questions section
  • Access to a community knowledge base and a Pro Forum for approved Pros
  • For paid district subscriptions, a support ticket with an assigned SIS agent. That agent work uses PSUG Credits. Projects expected to take more than an hour are often scoped and priced before they start
  • Delivery directly by PSUG.pro or through a configured regional partner, without replacing PowerSchool's official support entitlement

Non-Affiliation Disclaimer

psug.pro is not affiliated with, endorsed by, or sponsored by PowerSchool Group LLC.PowerSchool® is a registered trademark of PowerSchool Group LLC. We provide guidance based on publicly available information and community knowledge. PSUG.pro is not PowerSchool's authorized support provider. PowerSchool controls its own support entitlements, response times, decisions, fixes, and service levels.

Account Registration

To use certain features of the Service, you must register for an account. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Promptly update any changes to your information
  • Accept responsibility for all activities under your account

Acceptable Use

You agree not to:

  • Share personally identifiable information (PII) about students or staff
  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorized access to the Service
  • Interfere with or disrupt the Service
  • Share your account credentials with others
  • Use automated systems to access the Service without permission
  • Post spam, malicious content, or misleading information

Privacy and Data

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to our collection and use of data as described in the Privacy Policy.

Zero PII Policy: You must not share any personally identifiable information about students or staff when using the Service. Our system automatically detects and redacts PII, but you are responsible for avoiding sharing it in the first place.

Intellectual Property

The Service and its original content, features, and functionality are owned by psug.pro and are protected by international copyright, trademark, and other intellectual property laws.

Content you submit to the Service remains yours. By submitting content, you grant us a license to use, modify, and display that content in connection with the Service. If you consent to publish content to the knowledge base, you grant us a perpetual license to use that de-identified content.

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. We do not warrant that:

  • The Service will be uninterrupted or error-free
  • Answers provided will be accurate, complete, or suitable for your specific situation
  • The Service will meet your specific requirements

Important: psug.pro provides general technical guidance. Always verify information and test changes in a non-production environment before implementing in your live PowerSchool instance. We are not responsible for any issues arising from following guidance provided through the Service.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PSUG.PRO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Indemnification

You agree to indemnify and hold harmless psug.pro and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of the Service or violation of these Terms.

Subscription and Payment

Certain features require a paid subscription. By subscribing, you agree to pay the applicable fees. Subscriptions automatically renew unless cancelled. Refunds are provided in accordance with our refund policy. A purchased PSUG Credit pack may be refunded in full within 14 days only if none of that pack has been used. Partially used packs are non-refundable. Included credits are non-refundable and have no cash value.

AI Questions

Free accounts include 100 AI questions per month. Pro and Advisor include unlimited AI questions for ordinary district use. We may slow, pause, or limit questions that are excessive, automated, resold, or otherwise outside ordinary use of the Service.

Included Support and Professional Services

This section describes SIS support for paid district subscriptions. The District Master Service Agreement contains the same service boundary.

Paid plans include a support ticket with an assigned SIS agent. On Pro and Advisor, that agent is the SIS Assistant, and the Report Builder handles PowerSchool object reports. Agent work uses PSUG Credits. When the district enables SIS access for support, the agent can work in that environment. Work we expect to take more than an hour is often scoped and priced before it starts. If the issue belongs with PowerSchool Support, we help manage that escalation. PSUG.pro platform issues stay included until resolved.

SIS support

Authorized district staff open a ticket and talk with an assigned agent. On Pro and Advisor, that agent is the SIS Assistant, and the Report Builder handles PowerSchool object reports. That agent work uses PSUG Credits. When the district enables SIS access for support, the agent can work in the district SIS.

  • A ticket conversation with the assigned agent
  • Pro and Advisor include the SIS Assistant and the Report Builder
  • Agent work uses PSUG Credits
  • SIS access for that agent when the district enables it through support
  • Help managing a PowerSchool Support case when that is the right path

Agent work draws PSUG Credits as it runs. When we expect a project to take more than an hour, we often send a scope and price and do not start that project until you approve it. PSUG.pro platform incidents, including account, billing, login, and defects in PSUG.pro or included PSUG.pro-hosted environments, remain included until resolved and do not use PSUG Credits.

PowerSchool Support escalation

When an issue belongs with the district’s PowerSchool support entitlement, the assigned agent helps manage that case. That assistance uses PSUG Credits. It does not replace the district’s PowerSchool agreement.

  • Prepare the PowerSchool support case when the district authorizes it
  • Document reproduction steps and diagnostics
  • Track the case and keep authorized staff informed
  • Help the district submit the case when PSUG.pro cannot submit it directly

You are responsible for maintaining your own PowerSchool support agreement or other applicable PowerSchool support entitlement. PSUG.pro will not access District or vendor support accounts, or submit cases on your behalf, without the required authorization. PowerSchool controls its own response times, decisions, fixes, and service levels. PSUG.pro cannot guarantee PowerSchool's resolution or timing.

Longer projects

Common SIS services are available and use PSUG Credits. When we expect a project to take more than an hour, we often send a scope and price and start that project only after the district approves it.

  • Custom reports, extracts, plugins, and admin tools
  • Configuration projects and data remediation
  • Migrations and new integrations or workflows
  • Other projects we expect to take more than an hour

A separate project price is charged only after you approve a scope. Ticket and ordinary agent work still draw PSUG Credits as they run. When a signed statement of work states the price for a body of work, that work is billed only as the statement of work says and does not also draw PSUG Credits. Work outside that statement of work still uses credits.

Advisor subscriptions

Advisor also includes Designated SIS Advisor, Monthly SIS operations review, Ongoing guidance, subject to the same credit and scoping rules.

Marketplace Provider Terms (Pros and Partners)

If you publish or sell services, assets, workflows, plugins, apps, retainers, or other offerings through the marketplace, you are solely responsible for the legality, ownership, and compliance of your listing content and delivery.

  • You represent and warrant that your listings, files, code, media, and service deliverables are not stolen, infringing, unlawful, deceptive, or in violation of any contract or third-party rights.
  • You are responsible for all required licenses, permissions, disclosures, and legal/regulatory compliance related to your offerings and customer engagements.
  • You must provide clear and accurate scope, prerequisites, pricing, renewal terms, exclusions, and delivery expectations before making an offering available for purchase.
  • A platform fee of 30% applies to gross marketplace revenue for listings and services sold through psug.pro, including one-time and recurring charges, unless a separate written agreement states otherwise.
  • Payouts are issued according to the provider payout schedule after payment clearance and are subject to reserves, refunds, disputes/chargebacks, tax documentation requirements, and compliance review.

We may suspend, remove, or restrict any listing or provider account at our discretion for policy violations, legal risk, customer safety concerns, fraud prevention, or unresolved disputes.

Termination

We may terminate or suspend your account at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page. Your continued use of the Service after changes constitutes acceptance of the new Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Pennsylvania, without regard to its conflict of law provisions.

Contact Us

If you have questions about these Terms, please contact us at:

Email: legal@psug.pro