Partner relationships
Scale regional PowerSchool SIS services without building the platform.
PSUG.pro helps IUs, BOCES, consortia, education service agencies and PowerSchool specialists deliver help desk coverage, managed SIS administration, state reporting services, workflow automation and ongoing district operations.
Partners retain their district relationships and regional expertise. PSUG.pro provides the operational infrastructure. Begin with a few districts and one service. PSUG.pro may deliver services directly where a regional partner is not configured.
A small regional team can manage several districts from one place.
Your expertise, delivered through PSUG.pro.
Districts need both responsive support and ongoing services. You do not need the systems and staff this kind of service usually requires. PSUG.pro agents handle the operational work, including district SIS work, while your staff are integrated automatically and provide judgment and approval when it matters.
You bring
- District relationships
- Regional and state expertise
- Approved procedures and guidance
- Service delivery and complex escalation
- Sensitive decision-making
PSUG.pro runs
- District workspace for support and services
- Calls, requests, and tickets
- SIS-aware agents with their own email, phone, and ticket identities
- Approved automations and monitoring
- Service catalog, tracking, and follow-up
Your knowledge becomes the foundation agents use when serving districts.
Launch a regional service without building the platform yourself.
Start with districts you already know
Begin with a few districts and one service.
Add capacity before adding headcount
PSUG.pro agents handle the operational work, including district SIS work. Partner staff are integrated automatically and provide judgment and approval when it matters.
Turn expertise into a repeatable service
Your documentation, state practices, troubleshooting experience, and escalation rules become part of the platform.
Keep the trusted relationship
Districts get a modern place for support and services while your organization remains the visible regional expert and human escalation point.
Support when you need it. Services that keep the SIS running.
Districts can get these from PSUG.pro or through a regional partner. Partners can offer one service or several.
Support
SIS Help Desk
Give districts one place to ask for help—and see what happens next.
- Phone, email, and web intake
- Ticket triage and tracking
- SIS Assistant Agent
- Partner or PSUG.pro escalation
- District-facing status
Service
24/7 On-Demand SIS Admin
Cover nights, weekends, and peak seasons without hiring a full extra team.
- After-hours and overflow coverage
- Routine SIS admin work
- Staffed by PSUG.pro or a partner
- Hand-off notes for your team
- Coverage when your specialists are offline
Service
Pre-built Workflows
Start with ready automations instead of designing every process from scratch.
- Attendance, enrollment, and immunizations
- Duplicate-student and access reviews
- State reporting and data-quality jobs
- Connect a district environment when ready
- Results visible in PSUG.pro
Service
Proactive Compliance Checks
Catch missing data and deadline risk before it becomes an audit problem.
- Recurring compliance scans
- State-reporting validation
- Exception summaries for review
- Reminder cadence before due dates
- Partner or PSUG.pro follow-up
Service
State Reporting Readiness
Help districts prepare earlier instead of reacting near deadlines.
- Reporting reminders
- Requirement-change updates
- Validation workflows
- Data issue summaries
- Human review before submit
Service
Managed SIS Operations
Spot operational issues before they become emergencies.
- Data-quality monitoring
- Integration and extract monitoring
- PowerSchool technical updates
- SIS server-health alerts
- Recurring review
Pick one offering to start. Combine support and services later if districts want more.
The platform handles the operational work around your experts.
Calls, forms, emails, agent findings, and monitoring alerts become structured work. Agents prepare the next step so your team can review what matters.
Agents prepare. Partners and authorized staff decide.
Districts can start directly through PSUG.pro.
When a district signs up, PSUG.pro helps confirm the right path—direct services from PSUG.pro, or a regional partner. Districts in a configured region can be connected to the partner environment where approved agents, workflows, knowledge, and staff become available.
District signs up
The district identifies its organization and the support or services it needs.
The right path is confirmed
PSUG.pro confirms whether work is delivered by PSUG.pro, a regional partner, or a pilot.
Services activate
Approved agents, workflows, knowledge, tickets, and escalation paths become available.
Districts get one workspace
Support and services live in one place. The expert layer stays behind the scenes.
A partner can clearly manage a small district portfolio.
Agents let regional partners scale without the usual stack.
You do not need the systems and staff this kind of service normally requires. PSUG.pro agents handle the operational work, including district SIS work. Partner staff are integrated into the experience automatically and provide judgment, approval, and escalation when it matters.
Scale without building it first
Serve Advisor districts without first standing up a full help desk, SIS operations team, or custom platform.
Agents handle the operational work
Included on Advisor plans, PSUG.pro agents take intake, follow-up, monitoring, and district SIS work so your team is not the bottleneck.
Your staff step in when it matters
Partner staff are integrated automatically. They provide judgment, approval, and escalation — not every routine ticket.
Agents handle the SIS work. Your staff approve what matters.
A modern district experience, backed by your organization.
Districts get a clean place to ask for help, request services, view work, and receive alerts. Your organization remains visible as the regional provider behind the experience.
District view
Partner admin view
Partner identity visible where configured.
Add managed SIS hosting when districts need it.
k-12.cloud can provide the SIS hosting foundation while PSUG.pro provides the agents, ticketing, workflows, knowledge, and partner support layer around it.
Server management and proactive monitoring are included at no additional cost as part of k-12.cloud hosting.
k-12.cloud is optional. PSUG.pro works with or without k-12.cloud hosting.
Four partner relationships.
Partners get paid for participating. You help support districts on Advisor plans, and your qualified staff can take part in that work through PSUG.pro.
PSUG Pros
Vetted PowerSchool professionals who deliver expert work, Marketplace listings, and ticket fulfillment.
Regional Advisor Partners
IUs, consortia, BOCES, and support centers that operate the service layer for assigned Advisor districts.
Referral / Sales Partners
Partners who introduce districts to PSUG.pro and do not operate the district service layer.
Powered Partners
Organizations that productize PSUG.pro under their own brand for the districts they serve.
PSUG.pro partner
Start with a few districts.
Choose one service, configure your knowledge and escalation path, and invite a small district group. Prefer to try a limited pilot first? Tell us below—we'll help you figure out the right next step.
FAQ
Common questions
You already know how to serve districts. PSUG.pro helps you deliver support and services at scale.
Start with a few districts, one service, and the regional knowledge your team already has.